CIMdata releases product report on CONTACT Software

PDM/PLM solution provider convinces thanks to innovation ability and customer retention

Bremen, 10 October 2011 – CONTACT Software has increased its competitive ability and established itself well for opening up new markets. This is the conclusion of the new CIMdata Product Review which has been published on CONTACT under the title of "Focused on Customer Success" by the market research company specialising in the Product Lifecycle Management (PLM) sector. The PDM/PLM solution provider has been able to considerably expand its position on the market since the last evaluation in 2006. CIMdata traces this back, among other things, to its consistent, market-orientated product portfolio expansion. The latest report presents CONTACT's current three-brand strategy and new modules like idea management, and highlights how global PLM infrastructure operations are supported.

CIMdata describes CONTACT's innovation ability on the one hand and its stable customer base on the other as the keystones to the PDM/PLM solution provider's constant growth. This is proved by the very good customers´ retention rate of over 90%. According to the market researchers, the product portfolio, which has been considerably expanded over the last years and which can be adapted flexibly to company-specific processes, is one of the essential factors in this success and significantly improves CONTACT's competitive position.

Compared to the last product review, the current range of solutions not only continues to have clear strengths in multi-CAD data management, but now also provides extensive support for the entire product development process. CIMdata cites the new modules for idea management and product calculation as examples of this but mainly presents CONTACT’s Project Office for project and process management and the collaboration solution CONTACT Workspaces.

Overall, CIMdata sees good potential for CONTACT opening up new markets in and beyond Central Europe: thanks to its innovative product portfolio, long-standing customer relations and a partner network to accompany the expansion. The research results, which also include customer interviews, can be downloaded for free at CIMdata.